How to Book
System Navigation Support,
Phone Counselling &
Clinical Supervision

System Navigation Support (NDIS, Centrelink, Aged Care & Other Systems)

System Navigation Support is tailored to your situation and the system involved. Because needs, timeframes, and requirements vary, this service begins with an enquiry rather than a standard booking.

How to start:

  • Submit a System Navigation enquiry
  • We’ll clarify your needs, urgency, and scope of support
  • Next steps and session arrangements will be confirmed with you

This ensures the support provided is appropriate, efficient, and sustainable.

Booking a phone counselling or supervision session—or purchasing a gift card—is quick and easy. Here’s what to expect:

1. Click the Button
Start by clicking “Book Counselling”, “Book Supervision” or “Book Now”.

2. Choose Your Session Type
Start by selecting the appointment type that suits you best:

  • Counselling or supervision?
  • Single session or package
  • In-hours, Out-of-hours, Saturdays or public holidays.
  • Select your focus area(s).

3. Pick a Time That Works for You
Pick a day and time from our online calendar that fits your schedule.

4. Complete your booking
Provide your personal details and payment information.

  • A non-refundable 35% deposit is required at booking, with the balance due 48 hours before your session.

  • You may reschedule up to three times with at least 48 hours’ notice.

5. Confirmation
You’ll receive a booking confirmation once completed.
Your Counsellor or Supervisor will call you at the scheduled time.

6. Need a Gift?
Gift cards for counselling or supervision are available.

  • Purchase online via the “Gifting” section on the booking page.

  • Follow the same steps as above to complete your booking.

Your wellbeing matters

In line with professional ethics, we are mandatory reporters and are required to report concerns about child welfare. We also have a duty of care to preserve life, ensuring that you and others remain safe and contacting emergency services if required. Phone Counselling Australia is not a crisis service—for immediate support, call Lifeline 13 11 14 or 000 in an emergency.

How does support work?

All services are delivered by phone, giving you access to professional support in your own private, safe space anywhere in Australia.

Structured, Supportive, and Tailored

  • System Navigation: System Navigation is tailored to your situation and the system involved.

  • Phone Counselling: Focused on your specific life challenges, including work pressures, caregiving, major transitions, faith and values, personal and relational impact of long-term responsibilities and complex decision-making.

  • Supervision: Designed for social workers, providing reflective, professional guidance to support ethical practice and career development.

  • Gift Cards: Can be redeemed for counselling or supervision, giving someone you care about professional, personalised support.

Cancellation & Rescheduling Policy

Book your phone counselling appointment today and talk to a qualified, compassionate counsellor from the comfort and privacy of your own space.Book with Phone Counselling Australia

A non-refundable 35% deposit is required at the time of booking, with the remaining balance due 48 hours prior to your appointment.

You may reschedule your appointment online with at least 48 hours’ notice, up to three times. Late changes may result in forfeiture of the session fee.