About Phone Counselling Australia

About Us

Phone Counselling Australia provides confidential, professional phone counselling, system navigation and clinical supervision for adults and professionals under sustained life pressure. Services are delivered by phone, Australia-wide, to adults aged 25 and over. We help people navigate complex responsibilities, caregiving roles, life transitions, moral and faith-based dilemmas, and system interactions — wherever challenges accumulate and there is no simple solution.

Our Mission

To empower adults to manage sustained life pressures and complex responsibilities with clarity, confidence, and practical strategies through professional, confidential phone support.

Our Vision

To make high-quality, structured support accessible across Australia, helping adults and professionals navigate challenges, make informed decisions, and sustain wellbeing in the face of long-term pressures.

Core Values

  • Clarity & Practical Impact – We help you gain actionable understanding and skills so you can make confident choices in complex life situations.

  • Sustained Support – We work with adults experiencing ongoing life pressures, offering consistent, structured support over time.

  • Insight‑Led Understanding – We combine empathy with perspective, helping you see challenges from new angles and find forward momentum.

  • Empowerment Through Expertise – Our sessions equip you with tools and strategies that build resilience and confidence for the long term.

Our Team

Our practitioners are qualified social workers with extensive experience supporting adults, families, and professionals navigating sustained pressure, complex responsibility, and high-stakes decision-making. Much of our work sits in spaces where problems do not resolve quickly, systems are difficult to navigate, and people are required to keep functioning while carrying significant emotional, moral, and practical load.

We have worked extensively with adults supporting others — including people caring for ageing parents, family members with disability, mental ill-health, addiction, or gambling harm — and with individuals affected by another person’s alcohol, drug use, or gambling. We understand the cumulative strain of long-term caregiving, boundary fatigue, anticipatory grief, financial stress, and the emotional complexity of loving someone whose needs or behaviours create ongoing uncertainty.

Our experience also includes supporting adults navigating complex government and community systems such as the NDIS, Centrelink, and aged care. We are familiar with the confusion, administrative burden, and emotional toll these systems can place on individuals and families, particularly when people are advocating for themselves or on behalf of someone else under pressure.

Alongside this, we support adults managing responsibility-heavy roles and life decisions — including work and leadership pressure, financial responsibility, moral or values-based dilemmas, faith-informed decision-making, and major life transitions where there is no simple or immediate solution.

For professionals, our team brings experience in social work practice, ethical decision-making, and reflective supervision. We support social workers across career stages to think critically about complex cases, manage professional risk, sustain boundaries, and maintain effective, values-informed practice over time.

Professional Standards

All services are delivered in line with professional social work ethics and Australian privacy law. Our social workers maintain high standards of practice, adhere to nationally recognised ethical frameworks, engage in ongoing professional development, and work within clear boundaries of practice to ensure confidential, safe, and effective support. Mandatory reporting and duty of care obligations are upheld in accordance with Australian legislation.