System Navigation Support

Navigating complex government and community systems can be exhausting, confusing, and emotionally draining—particularly when you are already carrying significant responsibility or stress. Many people seeking support are worn down by forms, rules, delays, conflicting information, and the pressure of getting it “right” for themselves or someone they care for.

Phone Counselling Australia provides structured, emotionally informed support to help you make sense of complex systems, clarify next steps, and reduce the overwhelm that often leads to avoidance or paralysis. This service focuses on guidance, preparation, and decision-making support, helping you engage with systems more confidently, clearly, efficiently and sustainably.

NDIS – Specialist Support Coordination
Our Specialist Support Coordination helps you overcome complex barriers that may affect your ability to access, use, and maintain appropriate supports. We work with you, your family, and carers to identify challenges, explore solutions, and establish priorities for immediate and longer-term needs. Where required, we can design a service plan for complex support needs, identifying a broad network of funded and non-funded supports. This plan ensures services work together effectively to help you pursue your goals, establishes processes for communication and collaboration within your support network, and provides strategies to manage unexpected situations or crises. Once the plan is in place, we assist you and your support network to implement it, helping you confidently use your NDIS plan to achieve your goals.

Centrelink (Services Australia) Navigation
Support for adults navigating Centrelink and income support systems, including understanding payments, applications, reviews, compliance concerns, and the emotional impact of financial uncertainty. This service focuses on clarity, preparation, and reducing administrative overwhelm for yourself or when supporting someone else.

Aged Care System Navigation
Support for individuals and families navigating aged care systems, including understanding My Aged Care processes, preparing for assessments, responding to service breakdowns, and managing the emotional and moral strain that often accompanies care decisions and transitions.

Other Systems
We also support adults navigating other complex government or community systems where responsibility, decision-making pressure, or system fatigue are present.

Phone counselling services:

Structured, confidential phone counselling for adults under sustained pressure. These sessions help you navigate ongoing responsibilities, complex decisions, and long-term stress, providing space to reflect, gain perspective, and develop practical strategies. This includes managing caregiving roles, financial or workplace stress, moral or faith dilemmas, and managing life affected by another’s addiction, where there are no simple solutions. Counselling sessions focus on building clarity, perspective, resilience, and practical strategies for navigating these challenges.

Introduction to Phone Counselling – 15 minutes, Free
A complimentary session to meet your counsellor, discuss your needs, share information, and explore how structured phone counselling can support you. This session helps you understand the process and ensures the approach fits your circumstances.

Phone Counselling – 60 Minutes
Sessions focus on building clarity, perspective, resilience, and practical strategies for navigating life’s pressures, balancing responsibilities, and maintaining wellbeing.

Focus Areas (choose at booking):

• Caring for Others & Long-Term Responsibility – Support for adults carrying ongoing responsibility for others, including ageing relatives or people with disability, mental ill-health, or addiction. Sessions help you manage moral stress, boundary fatigue, and exhaustion while maintaining personal wellbeing.

• Work, Financial & Role-Based Pressures – Guidance for adults navigating responsibility-heavy roles, leadership challenges, financial decision-making, career transitions, and competing obligations.

• Major Life Transitions – Support for adults experiencing significant changes, whether planned (career change, relocation, retirement) or unexpected (bereavement, separation, illness). Sessions provide stability, perspective, and practical tools to move forward with confidence.

• Faith, Values & Morals – A reflective space for adults seeking counselling from a Christian perspective with faith at the centre. Helping you align decisions and actions with what matters most to you. Support for adults who want their faith or values at the centre of reflection, decision-making, and life direction.

• Support for People Affected by Gambling – Counselling for adults whose lives are impacted by another person’s gambling, focusing on emotional, relational, and financial strain, and supporting steady, values-informed decisions.

• Support for People Affected by Alcohol or Other Drug Use – Support for adults living with the effects of someone else’s substance use, helping you reduce overwhelm, set boundaries, and maintain wellbeing over time.

Packages
Extend the impact of counselling with packages of 3, 5, or 10 sessions. Packages allow for sustained support, ensuring each session builds on the previous, and provide continuity and simplicity in booking.

Note: Out-of-hours (25%), Saturday (50%), and Public Holiday (100%) sessions are available with surcharges applied at booking.

Our supervision services:

Reflective, professional support for social workers. Clinical supervision helps maintain ethical, effective, and sustainable practice, providing guidance on complex cases, professional development, values-informed decision-making, and work-life integration under pressure.

• Complimentary Introduction Supervision Consultation – $FREE, 15mins
  Book a free 15-minute session to meet your supervisor, outline your professional development goals, and explore how our reflective supervision can support ethical and effective practice.
• Clinical Social Work Supervision Session – 60mins
  Designed to support social work professionals in maintaining ethical, reflective, and effective practice. Each session provides guidance, perspective, and practical strategies to help you navigate complex cases, professional challenges, and ongoing development requirements. Sessions are structured yet flexible to respond to your current needs.
• Clinical Social Work Supervision Packages
  Extend the benefits of supervision with packages of 5 or 10 sessions. Packages provide consistent, structured support across your professional development year, helping you meet professional standards and maintain quality practice. Each session builds on the previous, ensuring guidance, insight, and practical strategies continue to deliver professional value. Packages also allow you to pre-book your sessions for continuity and simplicity.

Note: Out-of-hours (25%), Saturday (50%), and Public Holiday (100%) sessions are available with surcharges applied at booking.

Supporting Your Loved Ones

Give someone you care about the gift of professional support. Our gift cards can be used for one session of phone counselling or clinical supervision, providing confidential, structured guidance.

• Valid for one session.

• Purchased online and paid in full at checkout.

• Ideal for friends, family, colleagues or community members seeking support.